Resume

As a Senior Human Resources Generalist, I deliver forward-thinking, results-driven HR leadership that accelerates organizational growth, strengthens the employee experience, and ensures full compliance with highly regulated federal contracting requirements. I lead enterprise-level initiatives spanning performance optimization, benefits strategy, talent acquisition, and workforce analytics, leveraging AI tools and data insights to drive strategic decision-making, scalability, and innovation. My role integrates operational excellence with creative communication strategies - including the design, production, and management of internal and external multimedia campaigns to amplify WarCollar’s employer brand and employee engagement. I also support the full recruiting lifecycle, lead benefits education across the organization, and collaborate with executive leadership and communications teams to implement inclusive HR programs, optimize outreach through SEO-driven content, and align human capital strategies with broader business objectives.

• Spearheaded the creation and ongoing production of three high-impact video series, Benefits in a Minute (internal), and its public-facing spinoffs Hidden Gems and Salute to Service—as key pillars of WarCollar’s internal communication strategy and external brand presence.

• Owned the full creative process, writing, directing, producing, editing, and voicing every episode—to ensure each piece resonates with its intended audience. Benefits in a Minute is shared directly with employees via email and hosted securely on Vimeo, while Hidden Gems and Salute to Service are strategically distributed on YouTube and social media to boost brand visibility, attract top talent, and build meaningful external partnership.

• Created and launched the monthly internal newsletter column “This Got Us Thinking... Let That Simmer,” blending wit, introspection, and organizational insights to spark curiosity and promote authentic dialogue. Leveraged humor and relatable workplace themes such as meeting fatigue, communication gaps, and digital burnout to increase employee readership, drive engagement, and foster a psychologically safe culture of feedback — no judgment, just curiosity.

• Conceptualized and executed company-wide wellness and mental health initiatives, resulting in a measurable 20% surge in satisfaction scores while reinforcing WarCollar’s culture of care, resilience, and retention.

• Collaborated closely with WarCollar’s Communications Consultant to integrate SEO best practices and audience analytics, maximizing the reach and impact of external campaigns while reinforcing WarCollar’s reputation as an innovative, veteran-committed employer of choice.

• Led the development of a Benefits Microsite in partnership with OneDigital, enhancing accessibility to HR resources and benefits information.

• Implemented a performance management system, increasing alignment with company objectives and boosting employee productivity by 30%.

• Championed veteran and military spouse hiring initiatives, strengthening WarCollar’s commitment to diversity and inclusion.

• Championed and led WarCollar’s award-winning VETS Indexes submission, driving the strategic alignment of veteran hiring initiatives, military engagement programs, and compliance metrics to showcase our deep-rooted commitment to the military community. This effort resulted in WarCollar being honored as a VETS Indexes Four Star Employer in 2025, significantly elevating our nationalvisibility and credibility as a premier destination for veteran and military-affiliated talent.

• Executed compliance audits and reporting initiatives, ensuring adherence to AAP, EEO, and VEVRAA requirements while mitigating legal risks.

• Engineered and operationalized advanced HR analytics frameworks that revolutionized workforce planning and organizational insight, equipping leadership with actionable intelligence to drive strategic decisions, forecast talent needs, and proactively mitigate risk.

• Conceptualized and executed company-wide wellness and mental health initiatives that redefined the employee experience, resulting in a measurable 20% surge in satisfaction scores while reinforcing WarCollar’s culture of care, resilience, and retention.

• Optimized vendor contract negotiations, aligning benefit offerings with company goals and driving a 10% increase in retention.

• Served as a mentor for veterans through Post-Veterati & American Corporate Partners, supporting career transitions and professional development.

In this role, I served as a trusted HR advisor supporting leadership across multiple U.S. and OCONUS programs. I led initiatives to strengthen compliance, enhance workforce planning, and drive equity and consistency in the management of HR needs across the organization. Partnering closely with executives and legal counsel, I maintained in-depth knowledge of employment, benefits, and tax laws to ensure adherence to federal and local statutory requirements. I also acted as an escalation point for employee relations, contingent workforce management, and client-facing HR matters, applying discretion and sound judgment to complex cases.

• Ensured compliance with federal and local statutory employment, benefit, and tax requirements, maintaining equity and consistency across all U.S. operations.

• Maintained in-depth legal expertise to mitigate risk and ensure regulatory compliance, partnering with legal counsel on sensitive and complex matters.

• Revamped onboarding and offboarding processes, improving employee satisfaction and reducing time-to-productivity by 25%.

• Enhanced internal mobility through succession planning and development initiatives, resulting in a 25% increase in internal promotions.

• Led HR data analytics, providing workforce insights and KPIs to inform strategic decisions and strengthen alignment with business goals.

• Strengthened compliance programs, achieving a 30% reduction in regulatory risk through proactive policy management and audit preparation.

• Managed complex employee relations issues for both staff and contingent worker populations, including workplace investigations, conflict management, and leave administration.

• Coached and advised managers on employee relations case management, progressive discipline, and early separations, fostering a culture of accountability and fairness.

• Acted as an escalation point for client services teams, resolving contingent workforce matters such as wage and hour concerns, leave management, and policy interpretation.

• Collaborated with Talent Acquisition to streamline hiring processes, achieving a 20% faster time-to-fill rate than industry benchmarks.

• Introduced AI-powered tools into HR workflows, enhancing automation, reporting accuracy, and overall efficiency in onboarding and communications.

• Supported OCONUS employees on USAID missions, ensuring compliance, cultural sensitivity, and logistical coordination across multiple time zones.

• Partnered with HR Business Partners to develop high-performing client service teams and strengthen their advisory capabilities.

• Designed and facilitated HR training programs for contingent workforce management, ensuring that learning objectives were met and regulatory standards upheld.

• Conducted research and analyzed HR KPIs and trends, using data to identify issues impacting operations and develop solutions to enhance performance.

• Partnered cross-functionally to align HR initiatives with organizational goals during periods of global expansion, supporting a scalable infrastructure.

As an HR Generalist, I played a pivotal role in providing full-cycle HR support to a diverse workforce of hourly and salaried employees within the government contracting and environmental services sector. I managed day-to-day HR operations, ensuring seamless recruitment, onboarding, employee relations, and compliance with stringent federal, state, and contractual regulations. I served as a trusted partner to leadership, balancing business objectives with workforce needs, while leading initiatives that enhanced engagement, operational efficiency, and compliance. In addition, I oversaw fleet management and environmental waste processing operations under Department of Transportation (DOT) regulations, ensuring strict adherence to safety standards, waste-handling documentation, and government contract requirements.

Key Achievements & Responsibilities:

• Implemented an HRIS system, improving data accuracy, payroll processing, and reporting efficiency across hourly and salaried teams.

• Developed and launched employee engagement programs, leading to a 15% reduction in turnover and higher employee satisfaction.

• Ensured full compliance with federal government contracting regulations, including the preparation and submission of DLA 2505 and 1155 forms to meet documentation and contract standards.

• Reviewed environmental technicians’ daily logs and 1155s to verify waste types and quantities, ensuring accuracy and alignment with contract specifications.

• Read and interpreted Safety Data Sheets (SDSs) to properly classify waste materials, complete waste logs, and determine the correct waste and disposal codes for manifests.

• Created manifests and requested waste code approvals from disposal facilities, maintaining full regulatory compliance with EPA and DOT requirements.

• Generated and submitted MOD sheets to Contracting Officer Representatives (CORs) when waste quantities differed from those listed on the 1155s, ensuring accuracy and traceability in reporting.

• Managed fleet compliance under DOT regulations, ensuring proper documentation, vehicle recordkeeping, and coordination between timekeeping and payroll systems.

• Created pre-inspection logs for environmental technicians, improving operational efficiency and accountability during waste collection and transport.

• Liaised with prime contractors and CORs to confirm waste pickups and verify adherence to disposal protocols.

• Collaborated with leadership to maintain equitable policies and compliance for both hourly and salaried personnel under FLSA, DOT, and OSHA regulations.

• Supported managers and employees with HR case management, including scheduling, leave coordination, progressive discipline, and workforce documentation.

In this role, I managed the administrative and HR functions of the organization, ensuring operational efficiency, regulatory compliance, and high-quality service delivery. I played a pivotal role in financial management, inventory control, vendor relations, and office infrastructure, while supporting the employee lifecycle and contributing to business continuity. I also acted as a liaison between departments and vendors, improving communication workflows and operational transparency.

• Oversaw recruitment, onboarding, and employee benefits administration: ensuring smooth HR operations, consistent new hire integration, and timely benefits enrollment.

• Implemented compliance-driven policies: reducing regulatory risks and strengthening adherence to state and federal labor laws through structured documentation and training.

• Managed office infrastructure and IT operations: streamlining workflow efficiency, maintaining essential business systems, and minimizing downtime.

• Provided customer service support for both clients and vendors: addressing inquiries and concerns with professionalism to ensure satisfaction and long-term relationship retention.

• Handled accounts payable (AP) and accounts receivable (AR) reconciliation: ensuring accuracy in financial reporting, timely processing of invoices, and adherence to internal controls.

• Managed stock inventory and procurement processes: monitoring supply levels, forecasting needs, and negotiating with vendors to maintain cost-efficiency and availability.

• Supported cross-functional communication and scheduling: coordinating between teams, leadership, and vendors to ensure alignment and execution of business objectives.

• Maintained confidential personnel records and internal documentation: ensuring compliance with HR best practices, privacy standards, and audit-readiness.

In this role, I provided strategic leadership across multiple retail locations, overseeing daily operations, inventory management, and workforce supervision. My efforts were focused on increasing revenue, optimizing the customer experience, and elevating team performance through training, coaching, and data-driven planning. I also drove improvements in operational efficiency and employee retention through innovative engagement strategies and vendor alignment.

• Led store operations, inventory management, and staff supervision: ensuring adherence to company policies, operational consistency, and optimal staffing levels across multiple locations.

• Achieved a 15% YoY revenue increase: by implementing performance optimization strategies and enhancing customer engagement through service training.

• Developed and implemented employee training programs: improving productivity, customer service standards, and onboarding experiences for new team members.

• Oversaw loss prevention strategies: reducing shrinkage by implementing new inventory controls, monitoring systems, and compliance checks.

• Managed vendor relationships and procurement: maintaining cost-efficient inventory turnover, ensuring product availability, and strengthening vendor accountability.

• Reduced turnover by 10%: by introducing recognition programs, employee incentives, and career development paths to improve morale and retention.

• Analyzed sales metrics and inventory data: to inform product placement, optimize merchandising strategies, and ensure alignment with store performance goals.

• Collaborated with district leadership: to execute regional campaigns, support corporate initiatives, and share best practices across stores.